The National Retail Federation (NRF) welcomed a lawsuit announced Tuesday by the Department of Justice accusing Visa of violating federal antitrust law in its debit card practices but said the card network’s anticompetitive practices go further. The DOJ has filed a lawsuit against Visa alleging that some of its practices involving debit cards are anticompetitive and…

Whenever something captures our interest we tend to think of it as completely different from everything that came before, but in reality most innovations build on past knowledge. Therefore, you may be underestimating what you already know. Bots used to train artificial intelligence models are a good example of this phenomenon. We often get questions…

California Senate Bill 478 (SB 478), also known as the Honest Pricing Law or the Hidden Fees Statute, went into effect on July 1, 2024. The law targets so-called “drip pricing” and prohibits businesses from advertising, displaying or offering a price for a good or service that doesn't include all mandatory fees or charges, other…

As online shopping continues to skyrocket, driven in part by annual internet platform sales events, it’s crucial for businesses to prioritize sustainable shipping practices. This approach is more than just a trend — it's a necessary shift towards reducing waste, cutting costs and promoting overall sustainability. The environmental footprint of traditional packaging is staggering. Oversized…

In the past few years, self-service tools have become a cornerstone of online shopping. These tools are great for confident shoppers who know what they're looking for but need a nudge in the right direction. Many great businesses have mastered self-service and the other tools necessary to support digital transactions. Nevertheless, companies still wish to…